Refund policy

30-Day Return & Refund Policy

Last Updated: July 5, 2026

At Traders Delights, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving your item, subject to the terms and conditions below.

1. Return Eligibility

To be eligible for a return:

  • You must request the return within 30 days of the date your order was delivered.

  • The item must be in the same condition in which you received it.

  • The item must be unused, unworn, unwashed, and undamaged, unless it arrived defective or damaged.

  • The item must include all original accessories, components, manuals, tags, and packaging, where applicable.

  • You must provide a receipt, order confirmation, or other proof of purchase.

Items returned without prior authorization may not be accepted.

2. How to Start a Return

To request a return, please contact us through our Contact Us page and provide:

  • Your full name

  • Order number

  • Email address used to place the order

  • Name of the item you wish to return

  • Reason for the return

  • Photos or video, if the item is damaged, defective, or incorrect

Once your return request is reviewed, we will provide return instructions and, when applicable, the authorized return address.

Please do not send products back without first contacting us. The return address may be different from the shipping address shown on your package. Items sent to an unauthorized address may not be eligible for a refund.

3. Return Shipping

For returns based on a change of mind, incorrect size selection, buyer preference, or other reasons not caused by an error on our part, the customer is responsible for return shipping costs.

If you receive an item that is damaged, defective, or materially different from what you ordered, please contact us promptly. After reviewing and approving your claim, we will provide an appropriate resolution, which may include a replacement, refund, or return instructions at no additional return-shipping cost to you.

Original shipping charges are generally non-refundable unless the return results from an error on our part or otherwise required by applicable law.

We strongly recommend using a trackable shipping service for authorized returns. Traders Delights is not responsible for returned packages that are lost or damaged in transit before reaching the authorized return destination.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery.

If your item arrives:

  • Damaged

  • Defective

  • Incomplete

  • Incorrect

  • Materially different from the item ordered

please contact us as soon as possible and preferably within 7 days of delivery so we can evaluate the issue promptly.

Please include clear photos or video showing:

  • The item received

  • The damage or defect

  • The packaging

  • The shipping label, when relevant

Do not discard the product or packaging until your claim has been reviewed.

The 7-day reporting request helps us investigate shipping and fulfillment issues promptly and does not reduce any rights you may have under applicable law or any otherwise applicable portion of this 30-day policy.

5. Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards

  • Downloadable or digital products

  • Personalized, customized, or made-to-order products

  • Items marked Final Sale before purchase

  • Items that have been used, worn, washed, altered, damaged, or modified after delivery

  • Items missing original components, accessories, or parts

  • Products that cannot reasonably be resold for health, hygiene, or safety reasons after being opened or used, where permitted by applicable law

  • Items prohibited from return by applicable health or safety regulations

Please contact us before purchasing if you have questions about whether a specific product is eligible for return.

6. Exchanges

The fastest way to receive a different item is generally to request an authorized return for the eligible item and, once approved, place a separate order for the replacement item.

For damaged, defective, or incorrect items, we may offer a replacement depending on product availability and the circumstances of the claim.

7. Refunds

Once an authorized return is received, we will inspect the item and notify you whether the refund has been approved.

If approved, the refund will generally be issued to your original payment method.

Please allow time for your bank, credit card company, or payment provider to process and post the refund after it has been issued. Processing times vary by financial institution and are outside our control.

Refunds may be reduced or denied when permitted by law if:

  • The returned item does not meet the eligibility requirements of this policy

  • The item shows signs of use, wear, alteration, misuse, or customer-caused damage

  • Parts, accessories, packaging, or components are missing

  • A different item is returned

  • The return was sent without authorization or to an unauthorized address

  • The return request was made outside the applicable return period

We will not knowingly withhold a refund required by applicable law.

8. Partial Refunds

In appropriate circumstances and where permitted by law, a partial refund may be considered for items that:

  • Are returned with missing packaging, accessories, or components

  • Show signs of use beyond what is reasonably necessary to inspect the item

  • Are returned in a condition different from the condition in which they were received

Any deduction will be based on the specific condition of the returned item and applicable law.

9. Order Cancellations

We process orders as quickly as possible. Cancellation requests are not guaranteed once an order has been submitted.

If you wish to cancel or modify an order, contact us as soon as possible. If the order has already entered processing, fulfillment, or shipment, we may be unable to cancel it. Once delivered, an eligible item may be returned under this policy.

10. Refused or Undeliverable Packages

If an order is returned because:

  • The customer refused delivery

  • An incorrect or incomplete shipping address was provided

  • The package was unclaimed

  • Delivery attempts were unsuccessful for reasons outside our control

any refund will be evaluated after the package is returned and reviewed. Where permitted by law, original shipping charges and additional carrier return costs may be deducted from the refund.

11. Lost or Stolen Packages

If tracking shows that a package was delivered but you cannot locate it, please:

  1. Check around the delivery location.

  2. Ask household members, neighbors, building staff, or front-desk personnel.

  3. Contact the shipping carrier.

  4. Contact us so we can review the available tracking information.

Traders Delights will review reported delivery issues in good faith. Resolution may depend on carrier information, delivery confirmation, applicable shipping protection, and applicable law.

12. Return Abuse and Fraud

We reserve the right, to the extent permitted by law, to reject returns or refund requests involving suspected fraud, abuse, manipulation, or policy violations, including:

  • Returning an item different from the item purchased

  • Returning counterfeit or substituted merchandise

  • Repeatedly purchasing and using products before returning them

  • Falsifying damage or non-delivery claims

  • Altering or manipulating evidence submitted in support of a claim

Nothing in this section limits rights provided by applicable law.

13. International Returns

Customers returning orders from outside the original shipping country may be responsible for:

  • Return shipping costs

  • Customs documentation

  • Duties

  • Taxes

  • Brokerage fees

  • Other cross-border charges

unless the return is due to an error on our part or applicable law requires otherwise.

Traders Delights is not responsible for unauthorized customs charges incurred because a return was sent without following our return instructions.

14. Consumer Rights

This policy is intended to supplement, not replace, rights available to consumers under applicable law.

Nothing in this Return & Refund Policy excludes, restricts, or limits any consumer right or remedy that cannot legally be excluded, restricted, or limited.

15. Contact Us

For questions about returns, refunds, damaged items, or order issues, please contact Traders Delights through the contact information or Contact Us page provided on our website.

Website: tradersdelights.com

Please include your order number whenever possible so we can assist you efficiently.